Airlines clash over future of inflight entertainment

Germany's Lufthansa has announced plans to offer wirelessly streamed movies to passengers on trans-European flights.
Germany's Lufthansa has announced plans to offer wirelessly streamed movies to passengers on trans-European flights. Photo: Matt Slocum

Germany's Lufthansa announced plans to offer wirelessly streamed movies to passengers on trans-European flights, sparking a clash over the future of traditional seatback systems at the world's largest travel fair.

Europe's largest traditional network carrier said passengers on some medium-haul flights would be able to stream movies, TV programmes, music or games from an onboard server to their own portable devices or smartphones starting from the summer.

A similar system is already in place on Virgin Australia flights. Qantas, meanwhile, has introduced pre-loaded iPads to provide inflight entertainment.

The Lufthansa scheme would be available on routes such as Europe to Russia, Middle East or North Africa, starting with 20 Airbus A321 aircraft, which carry about 220 people, the airline said. Jens Bischof, Lufthansa's chief commercial officer, dismissed concerns that some passengers would be left out.

"Everyone travels with a tablet or smartphone these days," he told a news conference at ITB Berlin, which attracts 113,000 tour operators, hoteliers, government and airline officials.

The BoardConnect system chosen by Lufthansa is offered by one of its own subsidiaries, Lufthansa Systems.

It competes with streaming systems developed by France's Thales and Japan's Panasonic Avionics.

Those two firms are also the leading manufacturers of the traditional systems embedded into the seats of most long-haul aircraft.

One of Lufthansa's main rivals, Qatar Airways, dismissed onboard streaming and said it would stick with embedded systems.

"This system is in its infancy and we would not like to introduce something that is not properly tested," Chief Executive Akbar Al Baker said.

"Imagine in an airplane you have 200 passengers all switching on tablets. What interference that would provide to aircraft communications and avionics is still not proven."

A spokesman for Lufthansa said the safety of systems like BoardConnect, which is already used by Virgin Australia, had been proven 10 years ago when their development first began.

"If there is any doubt, the flight crew has the power to shut down all the devices," he said.

The face-off reflects a debate over the future of in-flight entertainment systems that are increasingly seen as potentially lucrative shopping platforms as well as airborne cinemas.

On long flights operated on 400-500-seat jets run by major carriers, the odds are still stacked against streaming because of questions over performance and content curbs, said Mary Kirby, an expert on in-flight entertainment (IFE) systems.

A ban by Hollywood production companies on streaming very recent films means that content tends to be older.

That may put off carriers that depend on fresh multi-channel content as a way of differentiating their cabins and underpinning ticket prices.

"Early-Window content is crucial to airlines like Qatar Airways. They and others have massive libraries," said Kirby, founder and editor of Runway Girl Network.

"Hollywood is underpinning the business model in embedded IFE," she added.

Qatar Airways announced it would nonetheless include wireless Internet connectivity on upcoming additions to its fleet such as the Airbus A380, A350 and A320neo.

At the other end of the comfort spectrum, Icelandic low-cost carrier Wow Air, announcing services to the United States, said it would make up for its lack of in-flight entertainment systems by renting passengers iPads preloaded with movies and TV shows.

Reuters

Comments