Airport shopping: Why airport shopping is so hard to avoid

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This was published 8 years ago

Airport shopping: Why airport shopping is so hard to avoid

By Lee Tulloch
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I spend so much time in airports I might as well get to like them.

The strange Twilight Zone of departure halls can be strangely comforting if you're in the right frame of mind. The cares of the real world are left behind and all you have to worry about is how long the line will be at your gate. And you know you will be going somewhere. Maybe not soon, but eventually.

These days, airports are not simply places that direct traffic on and off planes but food and beverage hubs, shopping malls and spas. Shrewd airport-owning conglomerates have realised in recent years that they have a captive retail and dining market and so have redesigned the departure areas to make them less about moving people efficiently and more about finding ways to make these same people stop and shop.

Navigating through the retail labyrinth: Sydney International Airport.

Navigating through the retail labyrinth: Sydney International Airport.Credit: Peter Braig

Which is not always a good thing. The international airport I spend most time in is Sydney T1 and it's a nightmare. Recent redevelopment of the retail space means that everyone heading to a gate, restaurant or lounge has to first run the gamut of the amorphous new Heinemann Tax and Duty Free outlet.

The departure area always was badly designed. You felt like a pinball in a machine being flung around between perfume spruikers. But at least there was a (sort of) path through it all, which allowed you to avoid the stands. Now the duty free has swallowed much of the floor and travellers must navigate their own way through the labyrinth before finding clear space to the gates.

Few come out unscathed, having purchased an item they'd never wanted, needed or could afford in the real world. The danger of crashing into people filling wire baskets with bottles in a pre-flight frenzy is high.

Airport retailers bank on the fact that excited travellers leave their good sense behind when they're about to step on a plane. I'm convinced the need to arrive early at check in is not about security but about giving the retailers more time to flog stuff to bored passengers.

But I admit I'm grateful for such distractions when I have a few hours to kill in transit. Some airports are very entertaining, cities unto themselves, and I imagine it would be possible to live in them, even take citizenship if it were allowed.

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Heathrow is a case in point. Europe's busiest airport has never been my favourite, but I must say it's very impressive these days. Recently, during a two-hour transit at T5, I met Maria Lourenco, one of Heathrow's Personal Shoppers. I was surprised to hear this is a complimentary service available to everyone, not just those HNW shoppers with a spare zillion pounds to throw around.

The service can be reserved 24-72 hours ahead (www.heathrow.com/personalshopper) and, if there's enough transit time, visits can be arranged to shops in different terminals. There's no minimum spend if you don't find anything you like.

Heathrow has 15 personal shoppers available, and between them they speak many languages, especially those of rich people - Russians, Chinese and Brazilians. They'll help with fashion advice, styling and gift ideas. Given that Heathrow has just about as many main brands as the London high street (more than 400 retail outlets at last count), if you have an idea what you want, or even if you don't, they'll do the editing for you.

There's also a dedicated lounge where travellers not motivated to move about can view items in comfort.

I'm not a fan of shopping at airports because there are few bargains, but the prices of big brands are fairly consistent, so if you know you want that Bally handbag or Thomas Pink shirt, you might as well use your time wisely and buy them at the airport.

Heathrow also has a free Shop & Collect service, where goods purchased on your way in can be collected on departure at a convenient pick up point. Travellers can also reserve items from the Heathrow online boutique and collect and pay for them when they arrive at the airport.

In Australia, it's possible to purchase duty free from an online catalogue ahead of travel, but so far none of our airports are offering free fashion and styling advice.

Lovely Maria and her colleagues can make you feel like a rich person for a couple of hours. And they can help you spend your whole holiday budget before you get on the plane.

See also: The 14 coolest things in air travel right now
See also: China unveils plans for world's largest airport terminal

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