Deception by tourism telemarketer

A TELEMARKETING company engaged in deceptive conduct when it claimed non-existent affiliations with Tourism Victoria while selling holiday accommodation vouchers, the Supreme Court has found.

The court handed down final orders against the Australian Tourism Centre, trading as the Victorian Tourism Centre, and its sole director, Stephen Ian Glenister, for contravening telemarketing provisions under the Fair Trading Act.

The companies sold travel vouchers and discount membership cards, claiming to consumers affiliations with both Tourism Victoria and the state government of Victoria.

Company representatives would call consumers selling discount accommodation vouchers, but when customers tried to redeem the products they often found they had been deceived over the amount of the discount.

Between March 2007 and July 2009, the companies prompted about 1200 calls to Consumer Affairs Victoria over their conduct.

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