Airline review: LOT Polish Airlines economy, London to Warsaw

Our rating

1.5 out of 5

THE ROUTE

London to Warsaw

THE PLANE

Boeing 737-400; LOT has six of these aircraft in its fleet, configured for 148 to 162 passengers.

THE LOYALTY SCHEME

Lufthansa's Miles and More program (Star Alliance). 

CLASS

Economy, 7C in a 3-3 layout.

DURATION

Two hours, 30 minutes

THE FREQUENCY

LOT flies from London Heathrow to Warsaw three times a day. Economy airfares start at £127. 

THE SEAT

Economy seats have a 29-inch (74-centimetre) pitch, and are 18 inches (45 centimetres) wide.

BAGGAGE

Up to two  items of checked luggage weighing up to 23 kilograms, and one bag up to six kilograms carry on.

COMFORT

I have travelled on many budget flights across the continent, but have rarely experienced a flight as uncomfortable as this one. To be fair, this is one of the older planes in LOT's fleet – the newer Embraer 195s that also work this route are more comfortable. On this plane, however, the seats are so narrow and close together that, even though I have the aisle seat, I have to contort myself to get in and out of my seat. The aisle is also narrow: every time the attendant pours a glass of water, she risks elbowing a passenger in the face. It is worth noting that, on my connecting LOT flight from Warsaw to Krakow, although the plane is smaller, it is much more comfortable.

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ENTERTAINMENT

Bring a book or a tablet. 

THE SERVICE

A serious departure delay causes problems for those of us with connecting flights, even though the captain manages to shave half an hour off the scheduled flight time. I let an attendant know that I have another LOT flight that day, and he comes back to me before we land. Although I have missed my connection, there are more flights that afternoon, he tells me. When I get to the transfer desk, the efficient staff has already booked me on to the next flight. 

FOOD

There is no such thing as a free lunch for LOT's economy passengers. Every passenger is offered a glass of water and a chocolate-covered wafer. Anything else, such as soft drinks and sandwiches, must be paid for. 

ONE MORE THING

Have you ever had a flight delayed because the onboard power generator is broken and they need to source another one? It's a first for me, too. 

THE VERDICT

Flying LOT is a bit like playing roulette. The Embraer planes are fine, but the older ones are decidedly uncomfortable. 

Reviewed by Ute Junker, who travelled courtesy of Insight Vacations.

See also: Airline review: Easyjet economy class

See also: Airline review: Ryanair standard class