A GOOD EGG
A few years ago my wife and I travelled economy class on Singapore Airlines from Paris to Singapore. We had several chats with and wonderful service from the flight attendant in our section, Joyce. We ran into her at the baggage carousel and mentioned in passing where we were staying. Next morning at our hotel the phone rang and the concierge said that a parcel had been delivered. I went downstairs to find that Joyce had dropped in and given us some egg tarts from her favourite bakery along with a hand-written postcard saying how she enjoyed meeting us and hoped we enjoyed her favourite egg tarts. That's service!
NOTES OF OUTRAGE
I find it inconceivable (Traveller letters, March 1) that a currency exchange booth puts the onus on the customer to spot counterfeit bank notes. They are supposed to be the professionals and if they can't spot duds, how is the general public going to do so? Or is it they just want to pass them on? They should be reminded that passing on counterfeit bank notes is a crime resulting in prosecution. I suggest all high denomination notes should be issued with a list of the serial numbers on the currency exchange booth's letterhead so any irregularities afterwards can be traced back to them and a refund given. Failing that, the police should be contacted.
I find it unusual that a reputable Australia foreign exchange office would not accept responsibility for, apparently, supplying counterfeit Euro notes. The office that provided the notes would have been required to double-check the notes to confirm their validity before issuing them. It is my understanding that under directions from the Reserve Bank of Australia the first bank or financial institution (including foreign exchange traders) that detects a counterfeit note must remove that note from circulation and report the forgery to the RBA and the Australian Federal Police. To pass the responsibility for proving the authenticity of the currency/notes to the receiver is beyond belief.
LETTER OF THE WEEK
In January, my husband and I were on a 15-day bicycle tour through Vietnam. Unfortunately, in the last week of our tour I suffered a fall and was seriously hurt. Our travel insurer, NRMA, was just phenomenal. Lara, the New Zealand-based agent with whom we dealt, displayed empathy and professionalism when we needed it the most. A medical plane was sent to pick us up from Vietnam and transferred us to an excellent hospital in Bangkok. Once I was deemed well enough to fly, business class seats were booked for our return home. Lara even called our children in Sydney to reassure them. What great service NRMA - you are the best.
RULES ARE RULES
With regards to Tess Parker's letter about Jetstar (Traveller letters, March 1) did she carefully read the conditions attached to her fare? Usually, a cheaper fare has fewer privileges; that's why it's cheaper.