What you need to know

Q. Are all Qantas passengers affected?
QantasLink, Jetstar and Jet Connect are operating as normal.

Q. What about customers who are midway through their trips?
Qantas may help with bookings on another airline, providing and paying for accommodation. Phone 131313.

Q. What if I want to travel on a different date?
Customers can rebook without charges. But only passengers travelling within the next 24hours should call Qantas at this stage.

Q. Can I fly with another carrier?
Customers can get a refund of their unused tickets and buy flights on another carrier.

For more see the Australian Financial Review's help page