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Heathrow airport has again been voted the worst airport in the world, according to a global poll of airline passengers.
The survey of members of Priority Pass, the world's leading independent airport lounge programme, included responses from 160 countries. The respondents to the annual survey have taken, on average, 17 flights in the past year.
It is a repeat of last year's result when Heathrow was still recovering from the ill-fated opening of Terminal 5, which saw passengers suffer lengthy flight delays and large numbers of lost bags.
The airport recently reported that the punctuality of its flights had improved markedly this summer – up by 14 per cent between April and June on the same period last year, according to statistics released by the Civil Aviation Authority. The average delay also fell – dropping from 18 minutes to ten minutes.
“We are working very hard to make every passenger's journey to or from better than the last one, and these figures demonstrate the we are making good progress,” said the airport's chief operating office Mike Brown.
“However, the challenge is continuously to raise standards and through our long-term investment strategy, which sees £1 billion spent on facilities and services every year, we are rebuilding an airport of which the UK can be rightly proud.”
Charles de Gaulle airport, in Paris, was voted second worst, followed by Los Angeles, Frankfurt International and Miami International.
Singapore Changi, a perennial favourite, finished top, followed closely by Hong Kong's Chek Lap Kok. Amsterdam Schiphol was the pick of Europe's airports. Ironically, Heathrow also rated highly among the favourite airports, coming in at number five.
While no Australian airports made the top 10, a majority of Australian travellers said their airport experience had improved this year compared with last year. Sydney Airport was the highest ranked for Australia at number 43.
“The travellers who took part in this survey took almost 250,000 flights between them over the last year, and that means they know a thing or two about airports,” said Jonathan French, Head of Brand for Priority Pass. “Sadly, Heathrow remains firmly entrenched as the airport the world loves to hate.”
A recent poll by London's Telegraph found that 80 per cent of those that have used Heathrow's Terminal 5 said they enjoyed the experience, however passengers still regularly complain about the service at the other four terminals.
Top 10 favourite airports
1. Singapore Changi
2. Hong Kong Chek Lap Kok Intl
3. Amsterdam Schiphol
4. Dubai World Central Intl
5. London Heathrow
8. Bangkok Suvarnabhumi Intl
9. Seoul Incheon International
10. Frankfurt International
1. London Heathrow
2. Paris CDG
3. Los Angeles - LAX Intl
4. Frankfurt International
- The Telegraph, London
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