Having lined up at the security point at Heathrow Airport Terminal 3 for 20 minutes on our return to Singapore, our bags were set aside for further checks. The disorganised process in which the bags were being checked resulted in some passengers waiting much longer than others; stress levels were more than evident; fighting broke out at the checkpoint next to us, and a mother with child was in tears. Total wait: one hour and five minutes. I've travelled through airports in Africa and South America and found the process far more professional and organised. The only thing missing at Heathrow were goats and small farm animals.
- David Crandell
This line is for learning
You cannot expect to clear immigration straight away at airports. Take a book. Learn a little more about the country you're visiting while you wait.
- Simon Jung
Finland's fellow travellers
We have just returned from a holiday in Finland and Scandinavia. We took with us the Traveller story 'Destination Finland: Helsinki's big ideas and grand designs' (May 19-20), by Dugald Jellie. It helped us enormously to see around the city. We went to many of the places mentioned - with more time we would have covered them all. The article supplemented the Lonely Planet guide. For example, we would not have known about the Marimekko fashion headquarters and factory without the article.
- Jenny Nicholson
Toast to Champagne
During a holiday in France's Champagne area in June, I visited the huge cellars of de Castellane. The reward? A glass of their best. The shock? The neighbouring town is called Dizy!
- (Dr) Laurie Le Claire
Shock and oar
Thank you for the book review by Bruce Elder of The Hunter, by Scott Bevan (Traveller September 22-23). I am reading the book and agree with Bruce's comments. However, please inform Bruce that one paddles, not rows, a kayak. The main difference is that a paddler faces the direction of travel. As Bruce would remember from the book, Scott found numerous obstacles in the river. Had he been rowing, he probably would have come to grief on at least one and may never have written the book.
- Richard Edmonds
Sing for your supper
Regarding the request by reader Brod Ivory for recommendations of a restaurant in Paris's Opera district to dine at on New Year's Eve (Traveller Letters September 22-23): while there are many, one that is not too far away that we have enjoyed is Mollard, at 115 Rue Saint-Lazare (mollard.fr).
- Robert James
I recommend the Opera district's Le Corail Restaurant Brasserie, 79 rue Lafayette (lecorail-brasserie.fr). It's on the corner of Rue de Montholon and opposite the park Square Montholon. I ate there twice in June. Nearest Metro is Cadet. The restaurant serves traditional French cuisine.
- Heather Singleton
Cold on ski prices
Regarding the story about skiing ('On a high in California', Traveller, September 15-16): what is the point of telling readers about a skiing package available between January 2 and January 31, then quoting a low-season air fare? The best air fare I could find with Qantas cost more than $2700 return. Either quote an airfare appropriate to the season or don't bother quoting one at all.
- Jane Oliver
Help after the fall
While on a tour with the Desert Adventure travel company (desertadventure.cl) in Chile in July, my mother suffered a fall at the Sala de Atacama (Salt Lake). Our guide, Oswaldo, showed amazing first-aid skills and the company covered the clinic visit costs. A very impressive tour company.
- Freya Herschel
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