For a US mother of two, a JetBlue flight from New York to Boston became the worst flight experience of her life after a flight attendant refused to let her three-year-old daughter use the bathroom, forcing the toddler to urinate in her seat.
Jennifer Devereaux and her two daughters were onboard a JetBlue flight from New York to Boston on Monday. The plane had been sitting on the tarmac at John F. Kennedy International Airport for about 30 minutes, when Devereaux's three-year-old daughter said she needed to use the restroom.
As mother and daughter got up from their seats, a flight attendant stopped them, ordering the two to “sit down”, Devereaux told CBS Boston.
The two sat down; however, the three-year-old was unable to wait and urinated in her seat. As the mother stood up to assist her daughter, the same flight attendant objected.
“And I said, ‘Please give me a break. My daughter had an accident because you wouldn’t let me take her to the bathroom. After I clean it up I will sit down,” Devereaux said. The flight attendant then reported Devereaux to the pilot saying she was a "non-compliant passenger”.
The plane was turned around and returned to the gate where Devereaux and her daughter were told they would be handed to security. An off-duty pilot, who was sitting close to Devereaux, was able to convince the pilots to let the family stay on the flight.
Devereaux wrote to the airline complaining about the crew's behaviour towards her family and demanded an apology.
“It wasn’t about bad customer service at that point, it was about bad human decency. My daughter was sitting in a pool of urine and I couldn’t do anything about it,” Deveraux told CBS Boston.
“And as a mum it just broke my heart.”
JetBlue is said to have offered Devereaux a $50 credit and $5,000 donation the charity of her choice. The airline said it is investigating the incident.